Terms & Conditions

GENERAL TERMS AND CONDITIONS

1. BACKGROUND

1.1

These general terms and conditions (the ”General Conditions”) apply when you as a consumer (the ”Consumer”) place an order via  www.joylala.fi and related pages, (the”Website”). The agreement is concluded between you and Kamipu Company OÜ:n, reg.no. 12767480 (”Kamipu”). Detailed contact information and other information about Kamipu are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.

1.2

The Customer must be minimum 18 years old to order via the Website. Kamipu does not, in accordance with Estonian law accept any credit purchases to persons below 18 years age. Kamipu reserves the right to deny or change a Customer's order (e.g. if the Customer has provided incorrect personal data and/or has record for non-payement of debth).

1.3

Kamipu shall have no liability in case products are sold out, nor for image or typographical error on the Website, e.g. errors in the product description or technical specifications, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock.

Kamipu is entitled to rectify any such errors and, at any time, to change or update the information. In an inaccurate price has been stated for a product ordered by the Customer, Kamipu will naturally notify the Customer accordingly and await the Customer's approval of the amended price prior to Kamipu continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. Kamipu is not responsible for any information by third parties provided for on the Website.

1.4

The Website and all its content is owned by Kamipu or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Kamipu.

 

2. CONTRACTS AND ORDERS

2.1

In order to place an order through the Website, the Customer must accept the General Conditions. By accepting the General Conditions, the Customer undertakes to comply with the General Conditions in its entirety and acknowledges that she/he has read the information on personal data and cookies and consents to the use according to Kamipu's

Privacy Policy set forth.

2.2

A purchase agreement is concluded when Kamipu has confirmed the Customer's order and the Customer has received an order confirmation from Kamipu via e-mail. Kamipu encourages the Customer to save the order confirmation for any future contacts with Kamipu's customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by Kamipu. If the order is cancelled, Kamipu will refund any payments the Customer or its pay-or credit card company has made regard to the order.

 

3. CUSTOMER INFORMATION

3.1

Kamipu recommends that the Customer creates a user account prior to making any purchases on the Website. When the Customer registers its user account and/or places an order, the Customer will be requested to provide some personal data. The Customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information about Kamipu's processing of personal data is set forth in Kamipu's Privacy Policy, which constitutes an integral part of these General Conditions.

3.2

The Customer undertakes to ensure that no one, expect the Customer, uses the Customer's log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Kamipu without delay if it may be suspected that any unauthorised person has obtained access to the Customer's password. The Customer is responsible for all purchases made with Customers log-in details if the Customer has not provided such notification.

3.3

If Kamipu suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, Kamipu is entitled to block the Customer's access to its user account. Kamipu is furthermore entitled to assign new log-in details to the Customer.

 

4. PRICES, FEES AND PAYMENT

4.1

The prices stated on the Website apply to orders placed on the Website. All prices are presented in Euros and include VAT. The prices include payment- and shipping fees.

4.2

The Customer can pay for its purchase in the manner specified on the Website. Read more about our different payment options and discounts here. Kamipu is entitled to charge the Customer already in connection with the order, unless invoicing or any similiar payment method has been selected by the Customer and approved by Kamipu. Upon invoicing or partial payment, Kamipu or its partners may obtain a third party credit report. In such a case you will be informed acordingly. Kamipu reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.

 

5. SPECIAL OFFERS

Kamipu may from to time to time provide special offers on the Website which may have more favourable conditions than those set forth in these General Conditions, e.g.with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by Kamipu in connection therewith. Kamipu reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.

 

6. DELIVERY AND SHIPPING

6.1

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after Kamipu has confirmed the order in writing through the order confirmation. Further information about Kamipu's delivery of products and the conditions for delivery are set forth here.

6.2

The expexted delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.

6.3

If any packages shall be picked up at a specific deliver point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS.

 

7. RIGHT OF WITHDRAWAL

7.1

When purchasing products on the Website the Customer has a 14 day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying Kamipu accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).

7.2

The right of withdrawal does not apply to the following kind of products

a) products made to the Customer's specification or which otherwise has been given a clear personalised character

7.3

By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.

7.4

In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information. If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilise its right of withdrawal. The right of withdrawal ceases accordingly when the Customer breaks the seal. A seal shall also include any technical seal (e.g. serial number)

7.5

If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to Kamipu in the manner set forth here. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right withdrawal provided by the National Board for Consumers Policies.

7.6

If the Custmer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Kamipu was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to Kamipu in accordance with the methods and directions set worth on the Website which you can find here.

7.7

Kamipu may at the time offer returns free of charge for certain products. If return free of charge is applicable, this is set forth on the applicable page for the product on the Website.

7.8

When the Customer withdraws its purchase, Kamipu will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by Kamipu are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. Kamipu is entitled to deduct an amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and do the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.

7.9

Kamipu will pay back the amount without delay, however, no later than within 14 days from the date Kamipu received the Customer notification of withdrawal. However, Kamipu may delay repayment until Kamipu has received the product or the Customer has provided proof that the product has been returned e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.

 

8. WARRANTY AND COMPLAINTS

8.1

Some of Kamipu's products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon on after any individual changes of the product's function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer's order confirmation constitues the certificate of warranty.

8.2

The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Kamipu, as soon as possible after the defect was discovered, using the contact information set forth on the Website.

8.3

Kamipu will carry the cost for the return freight for any approved complaints.

8.4

Once a product, for which a complaint has been filed, is returned and the complaint approved, Kamipu will refund the Customer in compliance with applicable consumer protection legislation. Kamipu strives to do so within 30 days from receipt of the complaint by Kamipu, but it may be delayed depending on the nature of the product. Kamipu reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints Kamipu complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries. Upon complaints Kamipu complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other Euroean countries.

 

9. LINKIT

Kamipu may provide links to other websites beyond the control of Kamipu and websites beyound the control of Kamipu may provide links to the Website. Even if Kamipu attemps to ensure that Kamipu only provides links to websites which applies similiar personal data- and security provisions pursuant to Kamipu's Privacy Policy, Kamipu is not responsible for any protection or confidentiality or information or personal data which the Customer provides on other websites. The Customer should be cautious and read the personal data provisions applicable to the actual website.

 

10. FORCE MAJEURE

Kamipu is not liable for any delays caused by circumstances beyond Kamipu's control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power-/tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Kamipu shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Kamipu are entitled to terminate the purchase with immediate effect.

 

11. CHANGES TO THE GENERAL CONDITIONS

Kamipu reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Kamipu has informed the Customer of the changes. However, Kamipu recommends that the Customer regurlarly remains updated on the Website in order to become aware of any changes to the General Conditions.

 

12. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the reminder of that provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

 

13. APPLICABLE LAW AND DISPUTE RESOLUTIONS

13.1

Any disputes shall primarily be settled by agreement after discussions with Kamipu's customer services. In the event of any dispute, Kamipu complies with the decisions of the Estonian National Board for Consumer Complaints or the corresponding authority in other European countries.

13.2

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with Estonian laws and shall be exclusively settled by the courts of Estonia.